The procedure of handling the return of goods, due to assessed or alleged defectiveness, foresees that the Customer requests the Non Conformity Number to BRV, through the specific form “User’s Non Conformity report“. In the file you can find the complete procedure to be followed. This form is fillable PDF document; once filled and saved, the file must be sent to BRV only by email; any other way of sending it will not be accepted. Therefore we recommend not to send any handwritten and then scanned file.